Compress Support

by Verity Tools

Frequently Asked Questions

What can I use for free?

Single photo compression and single video compression are completely free with no limits. Pro features (batch processing up to 50 photos or 20 videos, and target size compression) require a Pro subscription or lifetime purchase.

Is my data safe?

Yes. All files are processed 100% on your device using Apple's built-in ImageIO and AVFoundation frameworks. No files are ever uploaded to any server. We don't collect any personal data.

Does the app preserve photo dates and location?

Yes. Compress preserves all EXIF metadata including creation date, GPS location, camera model, and other photo information. Your compressed photos will keep the original date in your Photos library.

Why didn't my video get smaller?

Some videos (especially those shot in HEVC/H.265 on modern iPhones) are already highly compressed. When re-encoding would result in a larger file, Compress automatically returns the original file unchanged to protect your data.

How do I cancel my subscription?

Open Settings → tap your name → Subscriptions → select Compress → Cancel Subscription. You will retain access until the end of your current billing period.

How do I restore my purchase?

Open Compress → Settings → Restore Purchases. Your Pro access will be restored automatically.

Does the app require an internet connection?

No. All compression works completely offline. An internet connection is only needed to purchase or restore a subscription.

What file formats are supported?

Photos: JPEG, PNG, HEIC. Videos: MOV, MP4, M4V.

Contact Us

Have a question or found a bug? We'd love to hear from you.

Email: news970@gmail.com

We typically respond within 24 hours.